General Terms and Conditions

/ Accommodation Rules /

General business conditions of the Carpe Diem hotel: Accommodation of clients (guests) is governed by the law of the Slovak Republic, based on Slovak law and these accommodation rules. The accommodated guest accepts the accommodation regulations as a contractual condition of accommodation and is obliged to comply with its provisions. The guest is obliged to get acquainted with these accommodation rules, his ignorance will not be taken into account. The accommodation regulations are, among other things, published and accessible to guests at the reception of Carpe Diem (hereinafter referred to as the “Hotel”).

I. General Terms and Conditions

1. 1. These terms and conditions apply to the rental of hotel accommodation rooms, conference rooms and hotel rooms for rental events, as well as all other hotel services and supplies provided to the guest. Other terms and conditions for the guest shall apply only if expressly agreed in writing in advance by the parties.
2. 2. The accommodation contract is created by the hotel accepting the guest’s request. It is up to the hotel to decide whether to confirm the reservation in writing.
3. 3. The parties are the Hotel and the guest. When ordering by a third party, this person is liable to the Hotel together with the guest as a joint debtor for all obligations arising from the contract, provided that the hotel submits an appropriate statement from the guest.
4. 4. Any sublease or further rental of rooms as well as their use for purposes other than accommodation or for purposes other than those agreed in the accommodation contract, require the prior written consent of the Hotel.
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II. Conditions and method of accommodation

1. 1. The hotel can only accommodate a guest who is duly registered. The guest checks in at the hotel reception immediately upon arrival. To register, the guest is obliged to present his / her identification card, passport or other valid identity document to the hotel employee in accordance with Act no. 253/1998 Coll. on the registration of residence of citizens of the Slovak Republic and the register of inhabitants of the Slovak Republic, as amended and in accordance with Act no. 122/2013 Coll. on the protection of personal data and on the amendment of certain laws as amended.
2. 2. Every guest who is not a citizen of the Slovak Republic (foreigner) is obliged in accordance with Act no. 404/2011 Coll. on the stay of foreigners, as amended, fill in and hand over to the reception the official form of residence report submitted to the guest upon arrival by the hotel staff, while all required information is the Guest is obliged to state truthfully and completely.
   1. 3. The hotel provides the guests with the full range of services provided by the Decree of the Ministry of Economy of the Slovak Republic no. 277/2008 Coll. laying down the classification marks for accommodation establishments for their classification into categories and classes.
3. 4. The hotel may, in exceptional cases, offer the guest accommodation other than that agreed, as long as it does not differ significantly from the confirmed order.
4. 5. Unless otherwise stated, there is a room reserved for guests from 14:00. on the agreed day of arrival. The guest is not entitled to prepare a booked room earlier.
   1. 6. Guest who stays before 6pm in the morning will pay the price of the accommodation for the whole previous night. General terms and conditions of Hotel Carpe Diem
   2. 7. The room must be cleaned no later than 12:00 on the agreed departure day. and returned to the hotel. In case of late cleaning of the room after 12.00 to 17:00. The hotel has the right to charge the guest a fee of EUR 35.00 for late check out. In case of late cleaning of the room after 17:00. The hotel reserves the right to charge the guest 100% of the room rate.

The room is considered vacant after the guest has taken all their belongings out of the room, handed over the keys or an electronic card at the reception and notified the authorized hotel staff of the check-out. The hotel reserves the right to check the room inventory, payment and consumption of the guest no later than 1 hour after the guest is vacated.

1. 8. A reserved room that the guest did not move into at least 18:00 on the day of arrival may be left by the hotel. This does not apply if a later arrival has been explicitly agreed.
2. 9. If the guest has pre-booked a single room and the hotel has confirmed the order, the hotel will only charge the guest the price of the single room, even if the guest is staying in a multi-bed room or apartment. This principle also applies when ordering and confirming accommodation in a double or triple room, if the guest is staying in a multi-bed room or apartment.
3. 10. If a guest requests an extension, the hotel may offer a different room at a different price than the one in which they were originally accommodated. In this case, the guest is not entitled to accommodation in the room in which he was originally accommodated, nor to accommodation in another hotel room, unless this is possible due to hotel capacity or operational reasons.
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III. Payment for provided accommodation

1. 1. The price list for temporary accommodation and other services is available at the hotel reception.
2. 2. The hotel is entitled to request an advance payment of up to 100% of the accommodation price from the Guest when booking. In the case of booking accommodation, this is binding for the Hotel only on the day of payment of the advance payment to the Hotel’s account, unless otherwise agreed in writing.
3. 3. The guest is obliged to pay the agreed contractual prices of the hotel for the accommodation and other services used by him. This also applies to the hotel’s services and expenses to third parties incurred by the guest. The Guest is obliged to pay the Hotel the price for accommodation and all provided services no later than on the day of the end of the stay on the basis of the submitted bill of accommodation and services or on the basis of the submitted invoice together with the bill of received advances from the Guest.
4. 4. In the event that the Guest shortens the agreed stay at the Hotel, the Hotel has the right to charge the Guest the full amount of the agreed price for the entire length of the booked stay.
5. 5. Agreed prices include the price of accommodation, service and applicable applicable value added tax. If the time between the conclusion and execution of the contract exceeds 4 months and the price generally charged by the hotel for such services increases, the hotel may increase the contractually agreed price accordingly. The hotel may change the prices if the guest additionally wishes to change the number of rooms booked, the hotel services or the length of stay and the hotel agrees.
6. 6. If the price for the services provided exceeds EUR 665, the guest is obliged to pay the price for the services provided so far at the request of the reception, unless otherwise agreed in advance.
7. 7. The hotel is entitled to bill the due due to the Guest and demand immediate payment. In case of late payment, the hotel is entitled to claim interest on arrears. The Hotel is entitled, in agreement with the Guest, to issue an invoice with a maximum maturity of 14 days from the date of issue.
8. 8. The guest is not entitled to set off any due and / or outstanding receivables against the hotel’s receivables without the written consent of the hotel.

IV. Hotel and guest responsibility

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1. 1. The Hotel is not responsible for damage to items brought in and left by guests at the Hotel. The hotel is not responsible for jewelry, money and other valuables.
2. 2. The hotel provides guests with a safety deposit box upon request and according to a valid price list. The use of a safe in the room cannot be considered as a takeover by the Hotel.
3. 3. The hotel is not responsible for forgotten or lost items on the hotel premises.
4. 4. The hotel is not responsible for any damages caused to the guest outside the hotel.
5. 5. Hotel common rooms are available to guests. In the room, the guest can receive visits only from 8.00 am. until 22.00 with the consent of the hotel staff after registration in the Guestbook.
6. 6. In case of illness or injury of the guest, the hotel will arrange for medical assistance or transport to the hospital.
7. 7. In the room or in the common areas of the hotel, the guest is not allowed to move the equipment, make adjustments and any interventions in the electrical network or other installations without the consent of the hotel management. 8. In the hotel and especially in the room, the guest may not use their own electrical appliances with a capacity of over 1000 Watts.
   1. 9. Before leaving the hotel, the guest is required to turn off the lights in the room and the room accessories, close the water taps, close the door and hand over the key at the reception.
   2. 10. For safety reasons, it is not appropriate to leave children under the age of 10 unattended in the room or other public areas of the hotel.
   3. 11. For security reasons, the Guest is not authorized to carry a weapon or ammunition on the Hotel premises, or otherwise store the weapon and ammunition in a condition that allows their immediate use.
   4. 12. The guest is not allowed to bring skis, snowboards, sledges and bicycles into the room or other non-designated areas.
   5. 13. From 10:00 PM until 7.00 am the guest must keep the night quiet.
   6. 14. Smoking is only allowed in designated rooms with a hotel balcony. It is strictly forbidden to use any narcotics or psychotropic substances in the hotel.

15. If a guest violates a smoking ban in the room, the hotel has the right to increase the agreed price of the accommodation by € 250.00 per day on which he or she has broken the smoking ban. The hotel is obliged to inform the guest about such an increase in the price of accommodation at the latest at the end of the accommodation – check-out.

1. 16. Accommodation of any animals is strictly prohibited.
2. 17. The guest is required to dispose of the waste exclusively in designated bins.
3. 18. If the guest is provided with a parking space (possibly for a fee) in the hotel car park, this does not give rise to any liability on the part of the hotel in the event of loss of or damage to the hotel’s parked and displaced motor vehicles and their belongings. >
4. 19. Wake-up services are handled by the hotel with the utmost care. News, postal and guest items are always handled with professional care.
5. 20.  Hotel neručí za úrazy pri programoch na voľný čas akéhokoľvek druhu, ibaže by hotel konal hrubo nedbanlivo alebo úmyselne.
6. 21. Found items are forwarded only at the request of the accommodated guest. Found items are stored in the hotel for a maximum of three months. At the end of this period, items of obvious value will be handed over to the municipality.
7. 22. For damage to equipment or. the guest’s inventory is accounted for by the guest in accordance with applicable legislation. In case of damage or destruction of the hotel property, the hotel is entitled to compensation in the acquisition value of the destroyed inventory. The value of the inventory is determined in a written list located at the reception. It is in the guest’s interest to be informed of its contents in the event of deterioration or damage to the equipment in the room and, as a responsible representative, is liable for damages caused by minors for which he is responsible as well as for damages caused by persons on the accommodation and their residence. there allowed the guest.
8. 23. In case of damage caused by the guest to the property of the Hotel, the guest is obliged to pay compensation for the damage no later than on the day of the end of the stay at the Hotel when billing accommodation and services, or on the basis of an invoice. In the event that the guest refuses to pay the damage incurred, the Hotel is entitled to charge the Guest a contractual penalty of 0.1% per day of the amount due for each day of delay. Payment of the contractual penalty does not affect the Hotel’s claim for damages.
9. 24. Complaints from guests and any suggestions for improving the hotel’s activities are accepted by the reception manager, resp. hotel management. Complaints are handled according to the Complaints Procedure published at the hotel reception.

V. Withdrawal, order cancellation, cancellation

1. 1. If a free withdrawal period has been agreed in writing between the hotel and the guest, the guest may then withdraw from the contract without incurring any payment or damage claims. The guest’s right of withdrawal expires if he does not exercise his right of withdrawal in writing against the hotel until the agreed date.
   1. 2. Cancellation, change or cancellation by guest:

* For FIX type bookings – in case of withdrawal or partial withdrawal of the client from the contract and in case of cancellation or partial cancellation of the reservation, the hotel operator is entitled to a cancellation fee for cancellation of the contract / cancellation / 100% of the first night. ** When booking Flex 24h- withdrawal or partial withdrawal of the client from the contract, cancellation or partial cancellation of the reservation can be changed or canceled free of charge 24 hours before the scheduled arrival (14:00). In case of withdrawal or partial withdrawal of the client from the contract and in case of cancellation or partial cancellation of the reservation after this date, the hotel is entitled to a cancellation fee for cancellation of the contract / reservation / in the amount of 100% of the first night.

3. If the hotel arranges accommodation for the client under a contract or reservation by payment of a deposit, credit card guarantee or otherwise, the hotel will not arrive by 21:00 local time or in writing on the day of arrival and on the day of arrival. does not announce its later arrival, the Service Provider will claim damages for non-arrival in the amount of 100% of the first night. In this case, the accommodation is booked for the client by 12:00 on the day following the day of his scheduled arrival, after which the hotel’s obligation to deliver the service ceases.

1. 4. . In the event of a significant reduction in the actual number of people compared to the number of people booked, the Hotel reserves the right to reassess the amount of discounts provided.

Despite the cancellation conditions set out in point 2. The hotel will always assess the cancellation conditions individually for each event in order to provide more favorable conditions for the Guest.

1. 5. . If the agreed or requested payment is not made in advance, even after a reasonable additional period set by the hotel, the hotel is also entitled to withdraw from the contract.
2. 6. Furthermore, the hotel is entitled to withdraw from the contract in particular in the following cases:

· Force majeure or other circumstances for which the hotel is not responsible make performance impossible; · Rooms were reserved for misleading or incorrect information of essential facts, e.g. in the person of the guest or purpose;

. The hotel reserves the right to withdraw from the contract in cases of: overriding interest (organizing large group events)

· The hotel has reasonable grounds to believe that the use of hotel services could jeopardize the smooth running of the business, safety or publicity of the hotel, without being attributable to the owners or owners. hotel organization;

If the hotel withdraws from the contract, the guest will not be entitled to any compensation.

Basic provisions

The provision of services is governed by the provisions of Part VIII. Civil Code no. 40/1964 Coll. as amended and amending them and the regulations issued for its implementation.

Claim

If the customer finds out the reasons and facts that may be the subject of a complaint, he is obliged to file a possible complaint immediately without undue delay with the head of the hotel establishment or another responsible employee in the establishment in which the service was provided. In order to ensure the rapid course of the complaint equipment, it is expedient for the customer to submit documents on the provision of the service (copy of the order, invoice, etc.) when making a complaint, if such a document is available. If the nature of the claimed service requires it, it is necessary for the customer to submit the matter of which he alleges an error when making a complaint. The hotel manager or other responsible employee enters the customer’s complaint in the complaint protocol stating the objective circumstances of the complaint. The head of the operation or an employee authorized by him is obliged, after careful examination, to decide on the method of handling the complaint immediately, or in more complex cases within 3 days.

2. Accommodation services

In the area of ​​accommodation services, the customer has the right to free, proper and timely elimination of deficiencies, t. j. replacement or addition of small equipment within the scope of the Decree of the Ministry of Economy of the Slovak Republic No. 277/2008 Coll. laying down the classification marks for accommodation establishments in their classification into categories and classes.

2. Accommodation services

If it is not possible to eliminate technical errors in the hotel room (heating system failure, poor hot water consumption, etc.), and if the hotel can not provide the customer with other alternative accommodation and the room will be despite these shortcomings leased to the customer, the customer is entitled to

• reasonable discount from the price according to the valid price list • cancellation of the confirmed order or contract before overnight stay and refund

In the event that a unilateral decision of the operation results in a significant change in accommodation compared to the confirmed accommodation and the customer does not agree with the alternative accommodation, he also has the right to cancel the confirmed order or contract before overnight stay and refund.

Deadlines for making complaints

The customer is obliged to personally participate in the handling of the complaint, he is obliged to provide objective information regarding the service provided. If the nature of the matter so requires, the customer must allow the hotel staff access to the space rented to him for temporary accommodation in order to ascertain that the complaint is justified.

The consumer has the opportunity to turn to an ADR entity under Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Laws.

VIII. Final provisions

1. 1. The place of performance and payment is the seat of the hotel.
2. 2. If the individual provisions of these general terms and conditions are or become ineffective or invalid, this will not affect the effectiveness of the other provisions.
3. 3. All property disputes arising from this contract, including disputes concerning its validity, interpretation or cancellation, will be resolved before the Arbitration Court of the Chamber of Arbitrators with its registered office at Zelená 2, 811 01 Bratislava established by the Chamber of Arbitrators, s.r.o., Company Identification Number: 36 701 734 (hereinafter referred to as the “arbitral tribunal”), if the complaining Party brings an action before the arbitral tribunal; the arbitration shall be conducted in accordance with its internal rules (www.rozhodcovskysud.com), by one arbitrator appointed in accordance with the rules of the arbitral tribunal. The parties shall submit to the decision of the arbitral tribunal. His decision will be binding on the parties. This arbitration agreement shall not take effect until the date on which either Party has brought an action before the arbitral tribunal for the settlement of any dispute arising out of this Agreement, including a dispute as to its validity, interpretation or revocation.
4. 4. Amendments to the contract, acceptance of the application or terms and conditions require a written form for their effectiveness and will not take effect until the hotel confirms them in writing. Unilateral changes or additions to guests are ineffective.
5. 5. By signing, the guest agrees to the management, processing and storage of his personal data for the needs of Carpe Diem s.r.o. Prešov, Hlavna 95, 080 01 Prešov, ID: 36481815. The provision of personal data is voluntary and without consequences, with the proviso that this data may be processed for the marketing purposes of the hotel in accordance with Act No. 122/2013 Coll. on the protection of personal data and on the amendment of certain laws as amended. Consent is given for an indefinite period and can be revoked at any time in writing.
6. 6. The guest is required to comply with the provisions of these Terms and Conditions. In the event of a gross breach of duty or morals, the hotel has the right to withdraw from the service contract before the agreed time. With his signature, the guest confirms that he has read the accommodation rules, the hotel price list and the conditions of accommodation in the hotel. The General Terms and Conditions of Hotel Carpe Diem are valid from 1 January 2016